Returns & Refunds Policy

Thank you for shopping with Aurelia Lighting. We want you to love your purchase — here's how returns and refunds work.

Damaged, faulty or incorrect items
Please inspect your order on arrival. If a parcel looks damaged in transit, take photos and, where possible, note the damage with the carrier. If an item arrives damaged, faulty, or isn't what you ordered, email us at support@aurelialighting.com within 7 days of delivery with your order number and a few photos. We'll send a replacement or issue a full refund at no cost to you — return shipping included, no restocking fee. We can often resolve these straight from your photos, so in many cases you won't need to send anything back.

Change-of-mind returns (30 days)
Changed your mind? You can return most items within 30 days of delivery for a refund or exchange, provided they are unused, uninstalled, in original undamaged condition, and repacked in the original packaging with all parts and accessories included. A 15% restocking fee applies to change-of-mind returns and is deducted from your refund. Return shipping is at your expense — we recommend a tracked service, as we can't be responsible for items lost in transit. Items returned used, installed or incomplete may not be eligible for a refund.

Non-returnable items
For safety reasons, light fixtures that have been installed or hardwired cannot be returned unless they are faulty.

How to start a return
Email us at support@aurelialighting.com with your order number and we'll guide you through it and provide the return details.

Refunds
Once your return is received and inspected (or a faulty/damaged claim is approved), we'll process your refund to the original payment method within 5–10 business days, less the restocking fee where it applies. Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full with no fees. Once an order has shipped, the standard return process above applies.

Questions?
Email us at support@aurelialighting.com — we're always happy to help.